Question 1

How do I track my order?

Accepted Answer

Tracking your order is easy! Just log into your account and head to the 'Orders' section. There, you’ll find all the tracking details for your recent purchases.

Question 2

How do I place an order?

Accepted Answer

All orders are placed directly through our website. Once you add an item to your cart and complete checkout, your order is confirmed immediately. Because most of our items are one‑of‑a‑kind, placing an item in your cart does not reserve it until payment is completed.

After your order is submitted, you will receive an email confirmation with your order details. When your order ships, you will receive a separate email with tracking information.

If you have any questions about your order, you can contact us through our website and we will respond as soon as possible.

Question 3

What should I do if my package says delivered but I didn’t get it?

Accepted Answer

If tracking shows your package as delivered but you didn’t receive it, start by checking with household members, neighbors, or your local post office. Please note that Awsum Thrift isn’t responsible for packages marked as delivered by the carrier. To protect your purchase, we recommend adding shipping insurance (Worry-Free Delivery) at checkout.

Question 4

Can I make changes or cancel my order after placing it?

Accepted Answer

Once your order is placed, it’s final and cannot be changed or canceled. Since our items are one-of-a-kind and all sales are final, we encourage you to double-check your order details before completing checkout.

FREQUENTLY ASKED QUESTIONS

Frequently asked questions

How do I track my order?

How do I place an order?

What should I do if my package says delivered but I didn’t get it?

Can I make changes or cancel my order after placing it?