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STORE POLICY

  1. Customer Care

At Awsum Thrift, we believe customer care is part of the luxury experience. Every order, every question, every detail matters. If you have a question about your order, sizing, shipping, or anything else — we’re here. You can reach us through our contact form or email, and we’ll respond within 24–48 hours.
 

We’re a family‑run, curated thrift brand, and we treat every customer with care.
 

Whether you're shopping for your first piece or your tenth, we want you to feel confident, protected, and appreciated

  1. Wholesale Inquiries

Awsum Thrift does not offer wholesale at this time.
Our inventory is curated in small, intentional batches to maintain quality, uniqueness, and the boutique experience our customers love.
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If wholesale opportunities open in the future, we’ll announce it on our website and social channels.

  1. Privacy & Safety

Your privacy and security matter to us. All payments made on our website are processed through secure, encrypted checkout technology to protect your personal and financial information. We never see or store your full card details.

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We only collect the information needed to process your order, contact you about your purchase, and keep your account safe. Your personal data is never sold or shared.

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We may contact you regarding your order status, account updates, or if you’ve chosen to receive store announcements. You’re always in control of your information, and we’re committed to providing a safe, trustworthy shopping experience.

  1. Payment Methods

•     ✅ Payments are completed at checkout
•     ✅ Credit and debit cards are accepted
•     ✅ PayPal may be available
•     ❌ No offline payment

  1. Returns & Exchanges (All Sales Final)

At Awsum Thrift, every item is carefully sourced, inspected, and offered as a unique, one‑of‑a‑kind piece. Because our inventory consists of pre‑owned, vintage, and limited‑quantity items, all sales are final.

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We do not accept:

  • Returns

  • Exchanges

  • Cancellations

  • Store credit requests

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This applies to situations such as:

  • Buyer’s remorse

  • Fit or sizing issues

  • Color differences due to screen variations

  • Normal wear, age, or vintage condition

  • Accidental or duplicate orders

  • Change of mind

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Customers are encouraged to review all photos, descriptions, and measurements before purchasing.

 

Misrepresentation Exception

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If you believe an item was significantly misrepresented, you may contact us with your order number and clear photos so we can review the concern. Claims related to normal secondhand wear, vintage condition, or subjective expectations will not be accepted.

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If Worry‑Free Shipping was purchased at checkout, you may be eligible for a full refund if your order does not arrive as described — including loss or damage in transit. All claims for covered issues must be submitted directly through the Worry‑Free Shipping protection.

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